Welcome to "The Art of Hospitality," where the Operator meets the Philosopher to unravel the intricate tapestry of the vacation rental industry.

Led by Conrad O'Connell, the Digital Strategist who turns clicks into bookings, and hosted by Scott Fasano, the "Operator," and Adam Norko, the "Philosopher," our podcast presents a trinity of perspectives that uniquely positions us at the intersection of practical operations, philosophical depth, and digital innovation.

We tackle the gamut—marketing strategies, guest relations, property management, and internal operations—all while keeping an eye on the ever-changing landscape of our industry. This isn't just about running a vacation rental management business; it's about mastering the Art of Hospitality, where operational precision and thought leadership intersect to create extraordinary experiences.

So, if you're keen on listening to discussions that marry tactical excellence with intellectual depth, all underpinned by game-changing digital strategies, you're in the right place. Join us as we redefine what it means to excel in the vacation rental industry.

Latest Episodes

Learning Through Growth, Exit, And Building Something Brand-New + VRMA 2025 Preview (With Jodi Refosco)

In this episode, we're joined by newly minted "Pioneer" Jodi Refosco of Deep Creek Lake to talk across a wide variety of topics including growing to 500+ units, sellin...

Summer 2025 Grab Bag (With Adam Norko & Conrad O'Connell)

In this episode, we're solo dolo to chat on a grab bag of topics: AI, building apps, tech stack, marketing, how Summer 2025 went in the industry and a lot more! Don't ...

Hands On With Top Performing Properties Is Hard Work (With Erin Lenhardt)

In this episode, we're joined by Erin Lenhardt of The Brighthouse to talk building, market focus, design of winning STRs, guest experience, investing and a LOT more......

This Expert Says Almost Every Vacation Rental Manager Is Doing Design All WRONG (With Mark Lumpkin)

In this episode, we're joined by Mark Lumpkin of STR Cribs to talk all things, design, returns, performance of commodity listings vs designed listings, where most prop...

What Are Vacation Rental Managers Getting Wrong On Digital Ads? (With Amber Knight)

In this episode, we're joined by Amber Knight from BookingsCloud to talk advertising, marketing teams, budget, AI/ML, targeting and a LOT more!Enjoy!⭐️ Links & Show No...

More Episodes »
Broadcast by