Welcome to "The Art of Hospitality," where the Operator meets the Philosopher to unravel the intricate tapestry of the vacation rental industry.
Led by Conrad O'Connell, the Digital Strategist who turns clicks into bookings, and hosted by Scott Fasano, the "Operator," and Adam Norko, the "Philosopher," our podcast presents a trinity of perspectives that uniquely positions us at the intersection of practical operations, philosophical depth, and digital innovation.
We tackle the gamut—marketing strategies, guest relations, property management, and internal operations—all while keeping an eye on the ever-changing landscape of our industry. This isn't just about running a vacation rental management business; it's about mastering the Art of Hospitality, where operational precision and thought leadership intersect to create extraordinary experiences.
So, if you're keen on listening to discussions that marry tactical excellence with intellectual depth, all underpinned by game-changing digital strategies, you're in the right place. Join us as we redefine what it means to excel in the vacation rental industry.
Latest Episodes
Building Teams And Systems: Is This The Way To Actually Scale And Grow? (With Marisa Grover)
In this episode, we're joined by Marisa Grover to talk all things "markets", systems, Airbnb vs direct, working in your own backyard, and a LOT more.Enjoy!⭐️ Links & S...

Are You Setup For Success With Your Marketing Efforts?
In this episode, we're solo to talk all things marketing, direct booking fees, investment, margin and even more. Enjoy!⭐️ Links & Show NotesAdam NorkoConrad O'Connell

Marketing vs Operations: What Do The Best Vacation Rental Managers Do To Grow? (With Chad Blankenship & Alex Husner)
In this episode, we're joined by Alex Husner AND Chad Blankenship to talk all things growth, marketing vs ops, revenue, pricing, brand building, consulting services fo...

What Operations Software Can Do To Make Your Business Run Better (With Simon Seroussi)
In this episode, we're joined by Simon Seroussi from SuiteOp to talk all things operations, software, PMS vs bolt-on tools, running a PM company, tech, investor softwa...

Exploring Digital Advertising From A New Perspective (With Anthony Chiaravallo)
In this episode, we're joined by advertising expert Anthony Chiaravallo of Vallo Media to talk all things paid ads, industry experts, growth, focusing on the right cha...
