Welcome to "The Art of Hospitality," where the Operator meets the Philosopher to unravel the intricate tapestry of the vacation rental industry.
Led by Conrad O'Connell, the Digital Strategist who turns clicks into bookings, and hosted by Scott Fasano, the "Operator," and Adam Norko, the "Philosopher," our podcast presents a trinity of perspectives that uniquely positions us at the intersection of practical operations, philosophical depth, and digital innovation.
We tackle the gamut—marketing strategies, guest relations, property management, and internal operations—all while keeping an eye on the ever-changing landscape of our industry. This isn't just about running a vacation rental management business; it's about mastering the Art of Hospitality, where operational precision and thought leadership intersect to create extraordinary experiences.
So, if you're keen on listening to discussions that marry tactical excellence with intellectual depth, all underpinned by game-changing digital strategies, you're in the right place. Join us as we redefine what it means to excel in the vacation rental industry.
Latest Episodes
Everything Is Changing: This Expert Explains Why And How You'll Be Impacted (With Brennen Bliss)
In this episode, we break apart the changes happening in marketing, AI, search, brand discovery and a TON more with expert Brennen Bliss. Enjoy!⭐️ Links & Show NotesAd...
Sonder Is Dead. What Happened And What's The Future Of Master Leasing? (With Adam Norko and Conrad O'Connell)
In this episode, we're solo to break down the Sonder death, master leasing, shifting tides in our industry, demand going down and a LOT more...Enjoy!⭐️ Links & Show No...
Previewing DARM 2025: The Impact Of Vacation Rental Conferences Right Now (With Amy Hinote)
In this episode, we're joined by Amy Hinote to preview the upcoming DARM (Data and Revenue Management Conference) 2025 conference in Sandestin, Florida. Buy your ticke...
What Most Managers And Hosts Miss When Designing Their In-Property Experience (With Rachel Vigil)
In this episode, we break down what many hosts miss when it comes to the in-property experience, how product placement works in vacation/short term rentals, building a...
Trust And Brand Building In Today's New AI World (With Jessica Gillingham)
In this episode, we chat about PR, brand, building trust, AI and a LOT more with Jessica Gillingham.Enjoy!⭐️ Links & Show NotesAdam NorkoConrad O'Connell Jessica Gilli...