Welcome to "The Art of Hospitality," where the Operator meets the Philosopher to unravel the intricate tapestry of the vacation rental industry.

Led by Conrad O'Connell, the Digital Strategist who turns clicks into bookings, and hosted by Scott Fasano, the "Operator," and Adam Norko, the "Philosopher," our podcast presents a trinity of perspectives that uniquely positions us at the intersection of practical operations, philosophical depth, and digital innovation.

We tackle the gamut—marketing strategies, guest relations, property management, and internal operations—all while keeping an eye on the ever-changing landscape of our industry. This isn't just about running a vacation rental management business; it's about mastering the Art of Hospitality, where operational precision and thought leadership intersect to create extraordinary experiences.

So, if you're keen on listening to discussions that marry tactical excellence with intellectual depth, all underpinned by game-changing digital strategies, you're in the right place. Join us as we redefine what it means to excel in the vacation rental industry.

Latest Episodes

The Legacy Of A Local Business Built With Family Values (With Jonathan Fonvielle)

In this episode, we chat with Jonathan Fonvielle from Atlantic Vacation Homes on growth, marketing, brand, a long company and local history and a lot more.Enjoy!⭐️ Lin...

Building The Right Team Through Delegate & Elevating (With Blendi Muriqi)

In this episode, we chat with Blendi Muriqi on building teams, delegation, short-term rental staffing needs, AI vs personal touch and a LOT more.Enjoy!⭐️ Links & Show ...

The Context Behind Unreasonable Hospitality From A Trained Specialist (With Nathan Woods)

In this episode, we chat with Nathan Woods - formerly of Bolt Farm Treehouse and now certified training specialist of "Unreasonable Hospitality" from our favorite auth...

Going Narrow To Build An Amazing Vacation Rental Business (With Allison Bayley)

In this episode, we chat with Allison Bayley from Bayley Vacation Rentals about all things focus, team management, building a tight geo collection of inventory and a L...

The Host Trio Checks Into Industry News & Changes So Far In 2025

In this episode, we go "guestless" and focus on the news, industry trends and changes happening to our space so far in 2025.Enjoy!⭐️ Links & Show NotesAdam NorkoScott ...

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