Welcome to "The Art of Hospitality," where the Operator meets the Philosopher to unravel the intricate tapestry of the vacation rental industry.
Led by Conrad O'Connell, the Digital Strategist who turns clicks into bookings, and hosted by Scott Fasano, the "Operator," and Adam Norko, the "Philosopher," our podcast presents a trinity of perspectives that uniquely positions us at the intersection of practical operations, philosophical depth, and digital innovation.
We tackle the gamut—marketing strategies, guest relations, property management, and internal operations—all while keeping an eye on the ever-changing landscape of our industry. This isn't just about running a vacation rental management business; it's about mastering the Art of Hospitality, where operational precision and thought leadership intersect to create extraordinary experiences.
So, if you're keen on listening to discussions that marry tactical excellence with intellectual depth, all underpinned by game-changing digital strategies, you're in the right place. Join us as we redefine what it means to excel in the vacation rental industry.
Latest Episodes
Is It Possible To Build The Proper Loyalty Program For Unique Stay Hospitality Brands? (With Zach Busekrus)
In this episode, we're joined by Zach Busekrus of Journey to discuss his recent joining of company & sale of StayWatch, loyalty, hospitality, unique stays, credit card...
Where Do We Go With Vacation Rental Industry Conferences? (With Madison Rifkin, Amy Hinote and Matt Landau)
In this episode, we're joined by an all-star cast - Madison Rifkin, Amy Hinote and Matt Landau - to discuss the future of vacation rental industry events, DARM, lookin...
Why Stories About Our Destinations Matter & How They Can Build A Brand (With Tom Goodwin)
In this episode, we're joined (again) by Tom Goodwin to share the launch of his podcast and upcoming media - For the Love of Gatlinburg Podcast! Tom shares a LOT more ...
Enhancing The Guest Experience By Listening In And Showing Up (With Annie Sloan)
In this episode, we're joined by Annie Sloan of The Host Co. on all things guest experience, upsells, NRR (non rental-revenue), expansion, going from a host to a pro h...
Strong Vacation Rental Leadership: Big Vision, Great People, Get Out of the Way (With Clark Twiddy)
In this episode, we're joined by Clark Twiddy from Twiddy & Company to share his thoughts on growth, leadership, balancing guest vs homeowner, being the 'best' in a ma...