Welcome to "The Art of Hospitality," where the Operator meets the Philosopher to unravel the intricate tapestry of the vacation rental industry.
Led by Conrad O'Connell, the Digital Strategist who turns clicks into bookings, and hosted by Scott Fasano, the "Operator," and Adam Norko, the "Philosopher," our podcast presents a trinity of perspectives that uniquely positions us at the intersection of practical operations, philosophical depth, and digital innovation.
We tackle the gamut—marketing strategies, guest relations, property management, and internal operations—all while keeping an eye on the ever-changing landscape of our industry. This isn't just about running a vacation rental management business; it's about mastering the Art of Hospitality, where operational precision and thought leadership intersect to create extraordinary experiences.
So, if you're keen on listening to discussions that marry tactical excellence with intellectual depth, all underpinned by game-changing digital strategies, you're in the right place. Join us as we redefine what it means to excel in the vacation rental industry.
Latest Episodes
The Host Trio Checks Into Industry News & Changes So Far In 2025
In this episode, we go "guestless" and focus on the news, industry trends and changes happening to our space so far in 2025.Enjoy!⭐️ Links & Show NotesAdam NorkoScott ...

What The New AI Platforms Mean For The VRM Software Space... (With Moran Goldboim)
In this episode, Moran Goldboim of Boom to talk all things AI, tech, platforms, APIs, building true "enterprise" software and a LOT more...Enjoy!⭐️ Links & Show NotesA...

Talking Industry Trends & The State Of Global Vacation Rental Business (With Simon Lehmann)
In this episode, Simon Lehmann joins to chat all things growth, industry trends, his advice to new property managers, international market differences and where things...

The Hosting Journey From An Accidental Entry To Full Time Income With Rentals (With Tanya Rooney)
In this episode, Tanya Rooney joins the discussion to explore the concept of "unreasonable hospitality" and how even minor acts can greatly enhance guest experiences. ...

Building A Brand-New Product To Solve A Core Vacation Rental Marketing Issue (With Eli Pritykin)
In this episode, we're joined by Eli Pritykin of Hudson Creative Studio to talk all things product, direct bookings, building solutions, data lakes, and a LOT more...⭐...
