Welcome to "The Art of Hospitality," where the Operator meets the Philosopher to unravel the intricate tapestry of the vacation rental industry.

Led by Conrad O'Connell, the Digital Strategist who turns clicks into bookings, and hosted by Scott Fasano, the "Operator," and Adam Norko, the "Philosopher," our podcast presents a trinity of perspectives that uniquely positions us at the intersection of practical operations, philosophical depth, and digital innovation.

We tackle the gamut—marketing strategies, guest relations, property management, and internal operations—all while keeping an eye on the ever-changing landscape of our industry. This isn't just about running a vacation rental management business; it's about mastering the Art of Hospitality, where operational precision and thought leadership intersect to create extraordinary experiences.

So, if you're keen on listening to discussions that marry tactical excellence with intellectual depth, all underpinned by game-changing digital strategies, you're in the right place. Join us as we redefine what it means to excel in the vacation rental industry.

Latest Episodes

What Vacation Rental Managers Can Learn From High-End Dining (With Chef Franck)

We welcome Chef Franck (Franck Desplechin) to hear a brand-new perspective on fine dining and how we can apply those foundational elements to the service in the short ...

What Building A PMS Looks Like In 2026 (With Jim DeVos)

We welcome Jim Devos to the podcast to talk all things building a PMS in 2026, service, where AI fials, live customer feedback and a LOT more.Enjoy!⭐️ Links & Show Not...

What Almost All Vacation Rentals & Short Term Rentals Are Getting WRONG (With Scott Eddy)

We welcome Scott Eddy to the show to talk storytelling, hospitality, what hotels get right and Vacation Rentals get WRONG, Instagram, thinking about growth in 2026 and...

The Future Of Franchising Is Operations, Brand And Excellence (With Dennis Goedheid & Russ Kraft)

We welcome back Dennis Goedheid from Casiola alongside Russ Kraft to break down the future of why Casiola is expanding, brand, direct vs OTA bookings, results of opera...

The Story Of Exploding Business Growth With A National Property Mangement Brand (With Elliott Caldwell)

In this episode, we chat with Elliott Caldwell, CEO of Rise Collective, one of the fastest-growing vacation rental and real estate brands in the entire US about his op...

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