Welcome to "The Art of Hospitality," where the Operator meets the Philosopher to unravel the intricate tapestry of the vacation rental industry.
Led by Conrad O'Connell, the Digital Strategist who turns clicks into bookings, and hosted by Scott Fasano, the "Operator," and Adam Norko, the "Philosopher," our podcast presents a trinity of perspectives that uniquely positions us at the intersection of practical operations, philosophical depth, and digital innovation.
We tackle the gamut—marketing strategies, guest relations, property management, and internal operations—all while keeping an eye on the ever-changing landscape of our industry. This isn't just about running a vacation rental management business; it's about mastering the Art of Hospitality, where operational precision and thought leadership intersect to create extraordinary experiences.
So, if you're keen on listening to discussions that marry tactical excellence with intellectual depth, all underpinned by game-changing digital strategies, you're in the right place. Join us as we redefine what it means to excel in the vacation rental industry.
Latest Episodes
The Right Idea At The Right Time For The Vacation Rental Industry? (With Michael O'Connell & Ben Coleman)
In this episode, we're joined by Michael O'Connell & Ben Coleman who are on the Founding team of Happy Guest to talk about growth, solutions and a LOT more!⭐️ Links & ...

What Its Like To Build A Brand-New Solution In The Vacation Rental Industry (With Sasha Lawler)
In this episode, we're joined by Sasha Lawler - CEO of Roam - talking all about her solution for the vacation rental industry. ⭐️ Links & Show NotesAdam NorkoScott Fas...

The Truth Of How Funding Works In The Vacation Rental SaaS Industry (With Pierre-Camille Hamana)
In this episode, we're joined by Pierre-Camille Hamana of Hospitable to talk all things funding, growth, rounds, PE vs VC and a lot more!⭐️ Links & Show NotesAdam Nork...

Diving Into The Rapidly Changing Landscape Of Short Term Rentals And Vacation Rentals (With Richard Vaughton)
In this episode, we're joined by Richard Vaughton of YES Consulting on his long career in short-term rentals (vacation rentals) and the changes on the horizon in 2025....

A Display Of What Top-Notch Hospitality Looks Like (With Rose Tipka)
In this episode, we're joined by Rose Tipka from Your Family's Place on guest, finding a unique market, building, "secret boxes" and more...Enjoy!⭐️ Links & Show Notes...
