The Art of Hospitality is the podcast for vacation rental professionals who want to think differently about what they're building.
Each week, Conrad O'Connell and Adam Norko dig into the ideas, strategies, and conversations shaping the vacation rental industry — from AI and operations to guest experience and growth.
Less fluff. More depth. Always practical.
Latest Episodes
How Do You Scale Hospitality Without Losing What Makes It Special? (With Rachel Alday)
In this episode, we interview Rachel Alday of Abode Luxury Rentals to talk all things luxury vacation rentals, scaling with standards, hospitality and leadership, priv...
Are Experiences Changing the Way Guests Book Travel? (With Seth Borko)
In this episode, we interview Seth Borko of Skift Research to talk all things travel trends, the experience economy, vacation rentals, guest behavior, local experience...
From 6 Units to 430: The Unexpected Journey of Building Sojourn (With Dunniela Kaufman)
In this episode, we interview Dunniela Kaufman of Sojourn to talk all things building a hospitality brand, growing from 6 to 430 vacation rental units, short-term vs. ...
Why Niche Brands Are the Future of Vacation Rentals (With Bob Milne)
In this episode, Bob Milne discusses the lessons learned from scaling one of the industry's largest vacation rental companies, why niche hospitality brands are on the ...
The Biggest AI Shift Coming to Hospitality (With Christian Hyland)
In this episode, we interview Christian to discuss the future of AI in hospitality, the evolution of property management systems, why operators should rethink their AI...