Welcome to "The Art of Hospitality," where the Operator meets the Philosopher to unravel the intricate tapestry of the vacation rental industry.

Led by Conrad O'Connell, the Digital Strategist who turns clicks into bookings, and hosted by Scott Fasano, the "Operator," and Adam Norko, the "Philosopher," our podcast presents a trinity of perspectives that uniquely positions us at the intersection of practical operations, philosophical depth, and digital innovation.

We tackle the gamut—marketing strategies, guest relations, property management, and internal operations—all while keeping an eye on the ever-changing landscape of our industry. This isn't just about running a vacation rental management business; it's about mastering the Art of Hospitality, where operational precision and thought leadership intersect to create extraordinary experiences.

So, if you're keen on listening to discussions that marry tactical excellence with intellectual depth, all underpinned by game-changing digital strategies, you're in the right place. Join us as we redefine what it means to excel in the vacation rental industry.

Latest Episodes

How To Build The RIGHT Fundamentals In Your Vacation Rental Business

In this episode, the trio takes on the fundamentals of vacation rental business building and how it applies to building a winning organization. Enjoy!⭐️ Links & Show N...

Diving Into The Data To Build The Ideal Approach To Getting More Bookings (With Jeff Brown)

In this episode, we chat with Jeff Brown of IntelliHost on data, getting more traffic on Airbnb with testing, thumbnails, how to run tests and even more...  Enjoy!⭐️ L...

Building A Large Vacation Rental Business The Smart Way (With Dustin Abney)

In this episode, we chat with Dustin Abney of Portoro on his stunningly quick growth building his vacation rental mangement company to hundreds of units in just a few ...

Welcoming All Travelers With Heart And Hospitality To Grow Your Vacation Rental Business (With Becky Large)

In this episode, we chat with Becky Large of Autism Travel Club on her movement to accept all travelers, why focusing on families with Autism can be not just be more '...

Breaking Into The PMS Space With A Novel Approach (With Wes Smithe)

In this episode, we interview Wes Smithe of Direct Software on what it's really like to build a PMS, his unique takes on where we're heading, how change is creating op...

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