All Episodes
Displaying 1 - 30 of 35 in total
How Does Marketing Build Success In The Top Vacation Rental Companies? (With Amber Carpenter)
In this episode, we're joined by Amber Carpenter of VTrips to talk all things marketing, CXO, revenue, conversions, merchandising properties and a LOT more. Enjoy!⭐️ L...
Is It Possible To Build The Proper Loyalty Program For Unique Stay Hospitality Brands? (With Zach Busekrus)
In this episode, we're joined by Zach Busekrus of Journey to discuss his recent joining of company & sale of StayWatch, loyalty, hospitality, unique stays, credit card...
Where Do We Go With Vacation Rental Industry Conferences? (With Madison Rifkin, Amy Hinote and Matt Landau)
In this episode, we're joined by an all-star cast - Madison Rifkin, Amy Hinote and Matt Landau - to discuss the future of vacation rental industry events, DARM, lookin...
Why Stories About Our Destinations Matter & How They Can Build A Brand (With Tom Goodwin)
In this episode, we're joined (again) by Tom Goodwin to share the launch of his podcast and upcoming media - For the Love of Gatlinburg Podcast! Tom shares a LOT more ...
Enhancing The Guest Experience By Listening In And Showing Up (With Annie Sloan)
In this episode, we're joined by Annie Sloan of The Host Co. on all things guest experience, upsells, NRR (non rental-revenue), expansion, going from a host to a pro h...
Strong Vacation Rental Leadership: Big Vision, Great People, Get Out of the Way (With Clark Twiddy)
In this episode, we're joined by Clark Twiddy from Twiddy & Company to share his thoughts on growth, leadership, balancing guest vs homeowner, being the 'best' in a ma...
How Much Progress Are We Making On Vacation Rental Safety? (With Justin Ford)
In this episode, we're joined (again) by Justin Ford who is the Director of Short-Term Rental Safety & Certification Programs at Breezeway. Justin gives us an update o...
How THIS Mindset Makes This Property Management Software Unlike Any Other... (With Paul Waldschmidt)
In this episode, we're joined by Paul Waldschmidt, CEO of Ownerrez. We talk all about the origin of Ownerrez, an engineering mindset, updates, growth, funding in our s...
Diving As Deep As We Can Into Vacation Rental Data (With Kenny Bedwell)
In this episode, we're joined by Kenny Bedwell of STR Insights to talk all things data, marketing, ops, finding the right properties and a TON more. Enjoy!⭐️ Links & S...
What Does It Mean To Be A 'Professional' Vacation Rental Manager?
In this episode, the trio takes on trying to better define what it means to be a truly "professional" property manager or vacation rental manager.Enjoy!⭐️ Links & Show...
What Should Your Vacation Rental Business Do To Prevent Harmful Regulation? (With Scott Leggat)
In this episode, we chat with Scott Leggat who is the Director Government Affairs & Advocacy at Inhabit IQ. We dive into regulations, how to build the right local rela...
How To Build The RIGHT Fundamentals In Your Vacation Rental Business
In this episode, the trio takes on the fundamentals of vacation rental business building and how it applies to building a winning organization. Enjoy!⭐️ Links & Show N...
Diving Into The Data To Build The Ideal Approach To Getting More Bookings (With Jeff Brown)
In this episode, we chat with Jeff Brown of IntelliHost on data, getting more traffic on Airbnb with testing, thumbnails, how to run tests and even more... Enjoy!⭐️ L...
Building A Large Vacation Rental Business The Smart Way (With Dustin Abney)
In this episode, we chat with Dustin Abney of Portoro on his stunningly quick growth building his vacation rental mangement company to hundreds of units in just a few ...
Welcoming All Travelers With Heart And Hospitality To Grow Your Vacation Rental Business (With Becky Large)
In this episode, we chat with Becky Large of Autism Travel Club on her movement to accept all travelers, why focusing on families with Autism can be not just be more '...
Breaking Into The PMS Space With A Novel Approach (With Wes Smithe)
In this episode, we interview Wes Smithe of Direct Software on what it's really like to build a PMS, his unique takes on where we're heading, how change is creating op...
Dealing With The Changing Landscape Of OTAs With Vrbo (With Tim Rosolio)
In this episode, we interview Tim Rosolio of Vrbo / Expedia Group on all things Vrbo, technology, tech debt, building towards the future, merchadising vacation rentals...
Covering Everything That You Need To In Your Vacation Rental Property With The "Proper" Insurance (With Darren Pettyjohn)
In this episode, we interview Darren Pettyjohn from Proper Insurance on why they're the world-class insurance product for vacation rental homeowners, guests and proper...
The Tools You Need To Build More Direct Bookings + Improve Hospitality (With Chris Walker)
In this episode, we interview Chris Walker from Direct Booking Tools about his current approach to building tech that works and delivers the outcome that all PMs and V...
Is The Tech Spaghetti Monster Going To Harm Your Vacation Rental Biz? (With Marcus Räder)
In this episode, we interview Marcus Räder from Hostaway about tech, funding, building a winning PMS platform, what scaling means for the STR/Vacation rental industry,...
Designing The Winning Experience From Property Design To Check-In (With Bryndee Barton)
In this episode, we interview Bryndee Barton from Loma Homes on her background in building long-term rentals, then working with her business partners into a brand-new ...
Building The Ideal? Approach To Hospitality (With Tyann Marcink Hammond)
In this episode, we interview (for the second time) Tyann Marcink Hammond of many projects (linked below) but most known as the Queen Of Guest Experience for Touch Sta...
Understanding The Tools & Tech In Your Vacation Rental Business (With Deborah Labi)
In this episode, we interview Deborah Labi of Have You Got / The Techsplained Series on growth, building understanding in the vacation rental space of tech + tools, he...
Building Our Vacation Rental Businesses The Safe Way (With Eric Thibodeaux)
In this episode, we interview Eric Thibodeaux of Current Tides Vacation Rentals + Safer VRs about building a world-class vacation rental business that takes every stak...
Grading The Vacation Rental Industry Today: The Good, The Bad & The Ugly (With Steve Milo & Miriam Ramsey)
In this episode, we interview Steve Milo and Miriam Ramsey from Vtrips. They share their (always) honest takes on where we're heading, VRMA, how Vtrips is doing, ethic...
Building The True Guest Experience With Service vs Hospitality (With Matthew Loney)
In this episode, we interview Matthew Loney with Xplorie on overall guest experience, service vs hospitality, building the right setup for guests and lot more! Enjoy!⭐...
Breaking Down The Business Sense Of Treating Customers Like Rock Stars (With Jeff Ostermann)
In this episode, we interview Jeff Ostermann from Sweetwater (Sweetwater is the world's leading music technology and instrument retailer) about how customer care leads...
Going From A To Z In The Vacation Rental Industry (With Kimberly White & Jeff Iloulian)
In this episode, we interview Jeff Iloulian and Kimberly White from HostGPO on their approach to marketing, brand building, standards, scaling, 'starting from the bott...
Building A Hospitable + Welcoming Vacation Rental Experience In Québec (With Kerri Gibson)
In this episode, we interview with Kerri Gibson of Chalets Hygge. Enjoy!⭐️ Links & Show NotesAdam NorkoScott FasanoConrad O'ConnellKerri GibsonChalets Hygge
Hitting Reset On The Art Of Hospitality: An Important Update About Where We're Heading
In this episode, we share what's happening with the next phase of The Art Of Hospitality, why our back catalog is down and other important life updates.Enjoy!⭐️ Links ...