All Episodes
Displaying 1 - 27 of 27 in total
Diving As Deep As We Can Into Vacation Rental Data (With Kenny Bedwell)
In this episode, we're joined by Kenny Bedwell of STR Insights to talk all things data, marketing, ops, finding the right properties and a TON more. Enjoy!⭐️ Links & S...
What Does It Mean To Be A 'Professional' Vacation Rental Manager?
In this episode, the trio takes on trying to better define what it means to be a truly "professional" property manager or vacation rental manager.Enjoy!⭐️ Links & Show...
What Should Your Vacation Rental Business Do To Prevent Harmful Regulation? (With Scott Leggat)
In this episode, we chat with Scott Leggat who is the Director Government Affairs & Advocacy at Inhabit IQ. We dive into regulations, how to build the right local rela...
How To Build The RIGHT Fundamentals In Your Vacation Rental Business
In this episode, the trio takes on the fundamentals of vacation rental business building and how it applies to building a winning organization. Enjoy!⭐️ Links & Show N...
Diving Into The Data To Build The Ideal Approach To Getting More Bookings (With Jeff Brown)
In this episode, we chat with Jeff Brown of IntelliHost on data, getting more traffic on Airbnb with testing, thumbnails, how to run tests and even more... Enjoy!⭐️ L...
Building A Large Vacation Rental Business The Smart Way (With Dustin Abney)
In this episode, we chat with Dustin Abney of Portoro on his stunningly quick growth building his vacation rental mangement company to hundreds of units in just a few ...
Welcoming All Travelers With Heart And Hospitality To Grow Your Vacation Rental Business (With Becky Large)
In this episode, we chat with Becky Large of Autism Travel Club on her movement to accept all travelers, why focusing on families with Autism can be not just be more '...
Breaking Into The PMS Space With A Novel Approach (With Wes Smithe)
In this episode, we interview Wes Smithe of Direct Software on what it's really like to build a PMS, his unique takes on where we're heading, how change is creating op...
Dealing With The Changing Landscape Of OTAs With Vrbo (With Tim Rosolio)
In this episode, we interview Tim Rosolio of Vrbo / Expedia Group on all things Vrbo, technology, tech debt, building towards the future, merchadising vacation rentals...
Covering Everything That You Need To In Your Vacation Rental Property With The "Proper" Insurance (With Darren Pettyjohn)
In this episode, we interview Darren Pettyjohn from Proper Insurance on why they're the world-class insurance product for vacation rental homeowners, guests and proper...
The Tools You Need To Build More Direct Bookings + Improve Hospitality (With Chris Walker)
In this episode, we interview Chris Walker from Direct Booking Tools about his current approach to building tech that works and delivers the outcome that all PMs and V...
Is The Tech Spaghetti Monster Going To Harm Your Vacation Rental Biz? (With Marcus Räder)
In this episode, we interview Marcus Räder from Hostaway about tech, funding, building a winning PMS platform, what scaling means for the STR/Vacation rental industry,...
Designing The Winning Experience From Property Design To Check-In (With Bryndee Barton)
In this episode, we interview Bryndee Barton from Loma Homes on her background in building long-term rentals, then working with her business partners into a brand-new ...
Building The Ideal? Approach To Hospitality (With Tyann Marcink Hammond)
In this episode, we interview (for the second time) Tyann Marcink Hammond of many projects (linked below) but most known as the Queen Of Guest Experience for Touch Sta...
Understanding The Tools & Tech In Your Vacation Rental Business (With Deborah Labi)
In this episode, we interview Deborah Labi of Have You Got / The Techsplained Series on growth, building understanding in the vacation rental space of tech + tools, he...
Building Our Vacation Rental Businesses The Safe Way (With Eric Thibodeaux)
In this episode, we interview Eric Thibodeaux of Current Tides Vacation Rentals + Safer VRs about building a world-class vacation rental business that takes every stak...
Grading The Vacation Rental Industry Today: The Good, The Bad & The Ugly (With Steve Milo & Miriam Ramsey)
In this episode, we interview Steve Milo and Miriam Ramsey from Vtrips. They share their (always) honest takes on where we're heading, VRMA, how Vtrips is doing, ethic...
Building The True Guest Experience With Service vs Hospitality (With Matthew Loney)
In this episode, we interview Matthew Loney with Xplorie on overall guest experience, service vs hospitality, building the right setup for guests and lot more! Enjoy!⭐...
Breaking Down The Business Sense Of Treating Customers Like Rock Stars (With Jeff Ostermann)
In this episode, we interview Jeff Ostermann from Sweetwater (Sweetwater is the world's leading music technology and instrument retailer) about how customer care leads...
Going From A To Z In The Vacation Rental Industry (With Kimberly White & Jeff Iloulian)
In this episode, we interview Jeff Iloulian and Kimberly White from HostGPO on their approach to marketing, brand building, standards, scaling, 'starting from the bott...
Building A Hospitable + Welcoming Vacation Rental Experience In Québec (With Kerri Gibson)
In this episode, we interview with Kerri Gibson of Chalets Hygge. Enjoy!⭐️ Links & Show NotesAdam NorkoScott FasanoConrad O'ConnellKerri GibsonChalets Hygge
Hitting Reset On The Art Of Hospitality: An Important Update About Where We're Heading
In this episode, we share what's happening with the next phase of The Art Of Hospitality, why our back catalog is down and other important life updates.Enjoy!⭐️ Links ...
Hospitality Is Life: How To Over-Deliver On Experience On The Small Things (With John Paladino)
In this episode, we interview with John Paladino from Small Batch Hats (our proud hat builder) and Milestone Meetings. Enjoy!⭐️ Links & Show NotesAdam NorkoScott Fasan...
Technology In Our Industry Is Not JUST About Software: Here Is Why (With Nils Erik Mattisson)
In this episode, we interview Nils Erik Mattisson from Minut on hardware, safety, the Airbnb camera ban, his history at Apple and a lot more.Enjoy!⭐️ Links & Show Note...
If Data Is Gold, Does That Make This Man The "Vacation Rental King Midas"? (With Jamie Lane)
In this episode, we interview Data King Jamie Lane on Airdna's approach, regulation, the 'truth', going viral, facts over fiction and even more. Enjoy!⭐️ Links & Show ...
The Vacation Rental Industry's Massive Inflection Point Happening Now (With Ashley Ching)
In this episode, we interview Ashley Ching of Inhaven on standards, growth, what the key elements (bed/bath/kitchen) in a vacation rental are doing well vs doing poorl...
Making Vacation Rentals Even More Accessible To ALL People Is Good Business (With Adam Probolsky & Lorraine Woodward)
In this episode, we interview people who are aiming to make the world a better place for all who travel - including those that may have more specific requirements in t...