All Episodes
Displaying 31 - 41 of 41 in total
Grading The Vacation Rental Industry Today: The Good, The Bad & The Ugly (With Steve Milo & Miriam Ramsey)
In this episode, we interview Steve Milo and Miriam Ramsey from Vtrips. They share their (always) honest takes on where we're heading, VRMA, how Vtrips is doing, ethic...
Building The True Guest Experience With Service vs Hospitality (With Matthew Loney)
In this episode, we interview Matthew Loney with Xplorie on overall guest experience, service vs hospitality, building the right setup for guests and lot more! Enjoy!⭐...
Breaking Down The Business Sense Of Treating Customers Like Rock Stars (With Jeff Ostermann)
In this episode, we interview Jeff Ostermann from Sweetwater (Sweetwater is the world's leading music technology and instrument retailer) about how customer care leads...
Going From A To Z In The Vacation Rental Industry (With Kimberly White & Jeff Iloulian)
In this episode, we interview Jeff Iloulian and Kimberly White from HostGPO on their approach to marketing, brand building, standards, scaling, 'starting from the bott...
Building A Hospitable + Welcoming Vacation Rental Experience In Québec (With Kerri Gibson)
In this episode, we interview with Kerri Gibson of Chalets Hygge. Enjoy!⭐️ Links & Show NotesAdam NorkoScott FasanoConrad O'ConnellKerri GibsonChalets Hygge
Hitting Reset On The Art Of Hospitality: An Important Update About Where We're Heading
In this episode, we share what's happening with the next phase of The Art Of Hospitality, why our back catalog is down and other important life updates.Enjoy!⭐️ Links ...
Hospitality Is Life: How To Over-Deliver On Experience On The Small Things (With John Paladino)
In this episode, we interview with John Paladino from Small Batch Hats (our proud hat builder) and Milestone Meetings. Enjoy!⭐️ Links & Show NotesAdam NorkoScott Fasan...
Technology In Our Industry Is Not JUST About Software: Here Is Why (With Nils Erik Mattisson)
In this episode, we interview Nils Erik Mattisson from Minut on hardware, safety, the Airbnb camera ban, his history at Apple and a lot more.Enjoy!⭐️ Links & Show Note...
If Data Is Gold, Does That Make This Man The "Vacation Rental King Midas"? (With Jamie Lane)
In this episode, we interview Data King Jamie Lane on Airdna's approach, regulation, the 'truth', going viral, facts over fiction and even more. Enjoy!⭐️ Links & Show ...
The Vacation Rental Industry's Massive Inflection Point Happening Now (With Ashley Ching)
In this episode, we interview Ashley Ching of Inhaven on standards, growth, what the key elements (bed/bath/kitchen) in a vacation rental are doing well vs doing poorl...
Making Vacation Rentals Even More Accessible To ALL People Is Good Business (With Adam Probolsky & Lorraine Woodward)
In this episode, we interview people who are aiming to make the world a better place for all who travel - including those that may have more specific requirements in t...